Refund & Return Policy

At InitraLiving, we want you and your pet to be happy with The Brush Bundle 2.0. If it isn't right for you or your pet, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product should:

• Be in its original condition and not significantly used
• Be returned with its original packaging, where reasonably possible
• Include all tools and accessories included in the kit, including the undercoat rake, comb, and silicone bath brush
• Not have been damaged through misuse, modification, or improper handling
• Include your order number or other proof of purchase

Please contact us before sending a product back so we can provide the correct return instructions and help ensure your return is processed promptly.

2. Damaged, Defective, or Missing Items

If your kit arrives damaged, defective, or with missing parts, please contact us as soon as reasonably possible after discovering the issue.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem, where reasonably possible
• Photos of the shipping packaging if it arrived damaged

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, replacement parts, or a refund, depending on the circumstances.

3. Incorrect Product

If you receive a product different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please include:

• Your order number
• Clear photographs of the product received

We will work with you to arrange a replacement or refund.

4. Product Suitability

The Brush Bundle 2.0 is designed for use across a wide range of dog and cat coat types. Results may vary depending on your pet's coat thickness, length, and condition.

If you're unsure whether the kit is suitable for your pet, please contact us before purchasing and we'll be happy to help.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received before your order has been processed or shipped. Once an order has shipped, it will be handled under our return policy.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 5–7 business days of us receiving and inspecting the return.

Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are generally non-refundable for voluntary returns, such as a change of mind. If the product was damaged, defective, or incorrect, shipping charges will be handled as appropriate.

7. Returns That May Not Be Accepted

A return may not be accepted if:

• The product has been significantly used or damaged after delivery
• Parts or accessories are missing
• The product has been modified or altered
• The return request is made after the 30-day return period
• The product has been damaged through misuse or improper handling

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Missing or Delayed Refunds

If your refund has been approved but hasn't appeared in your account, please first check with your bank or payment provider.

If you still haven't received your refund after the applicable processing period, please contact us at support@initraliving.com.

9. How to Request a Return or Refund

To request a return or refund, contact us at support@initraliving.com with:

• Your order number
• Your name
• The reason for your return or refund request
• Photos or video if the product is damaged, defective, or incorrect

We will provide you with the appropriate return instructions and next steps.

10. Shipping Location

InitraLiving currently ships to customers within the United States only.

11. Contact Us

Store: InitraLiving
Email: support@initraliving.com

We appreciate your business and are committed to providing a positive shopping experience for you and your pet.